Privacy Policy

Your privacy is important to you. It’s important to us, too.

We get it. When it comes to buying condoms, you don’t want anyone to know your business – especially when the condoms are custom made to your exact length and width.

When you order condoms online, you avoid the potential embarrassment of buying them in the store.

1. Discreet packaging.
All myONE Perfect Fit condoms are shipped in plain packaging with no myONE markings or logos on the outside package. The return address does not mention myONE or condoms. 

2. Your measurements stay in the vault.
Your actual length and width measurements will not appear ANYWHERE. Not on your receipt. Not on the packaging. Not on the condoms. Period.

We created size codes – combinations of letters and numbers – as shorthand for actual length and width combinations. Your size code (for example, D17 or M66) will appear only in small text on the box inside the package, and in the fine print on the back of the condom wrapper.

3. G-rated credit card statements.

We accept payment by all major credit and debit cards. Any charge will appear on your statement as GlobalONE. No mention of myONE. No mention of condoms at all. All pricing is shown on our website in U.S. dollars. If you are buying with a different currency, your credit card company will perform any currency conversion.

 

What information does ONE® collect and why?

We collect information to support our relationship with you, improve our product offering and to communicate about products, services, and promotions. ONE® Condoms recognizes that we must maintain and use information responsibly. We may disclose information to companies that work with us and assist us with providing services to you.

We collect personally identifiable information (PII) you provide when you make a purchase in order to fulfill your order and follow-up with you should we have any questions. This information may include the following:

Your name
Your mailing address
Your e-mail address
Your phone® number

Non-Personally Identifiable Information (“NPII”) data is collected by ONE® and our partners and is used for retargeting marketing efforts. ONE, and our ad technology partners, may collect NPII from people who visit myonecondoms.com. This data is anonymous, and can include information such as web pages you’ve viewed, date and time of page views, domain type, location information associated with your IP address, and your interactions to an ad delivered by us or our ad technology partners. ONE and our advertising partners, such as Google and Facebook.com, use different methods to collect this type of data, including cookies, and it is stored indefinitely.

Who does ONE® share information with?

We will share personal customer information with our agents, representatives and trusted service providers and contractors for limited purposes, including offering certain products and services in connection with our Web site; communicating to customers; providing customer service; enhancing and improving customer experiences; enabling access to our partners' sites. These third parties use this information for fulfilling orders and servicing your questions.

We may also participate in Facebook.com's Custom Audience program, which enables us to display personalized ads to persons on our email lists when they visit Facebook.com. We provide Personal Information such as your email address to Facebook to enable Facebook to determine if you are a registered account holder with Facebook. You may opt-out of participation in our Facebook Custom Audience by opting out of our email list. To opt-out of our email list, you can: 1) contact support@myonecondoms.com; 2) click the “unsubscribe” button when/if you receive an email from myONE condoms; or 3) choose to opt-out of marketing emails within the checkout process in the store.

Aside from the purposes described above, we will not share your personal information with any other third parties unless we have your permission or you have been notified. ONE® reserves the right to cooperate with law enforcement officials in the investigation of alleged unlawful activities of our customers related to electronic communication transmitted on our site. ONE® will have no legal liability for such disclosures.

We may also provide information to other organizations for fraud protection and credit risk reduction. We may share aggregated demographic and statistical information with our other partners. This is not linked to any personal information that can identify any individual person.

What are cookies and how does myonecondoms.com use them?

A cookie is a small file that can be stored on your computer's hard drive. myonecondoms.com uses cookies to provide features such as auto-login and to determine when customers have previously visited our site. If you choose to set your browser to reject cookies, we will not be able to make auto-login functionality available to you, including giving you access to your address book without first entering your myonecondoms.com user name and password.

What is an IP address and how does onecondoms.com use it?

An IP address is a number that is assigned to your computer when you are using your browser on the Internet. Like most websites, the servers that serve our Web site automatically identify your computer by its IP address. We do log IP addresses and we use them to monitor things like the number of visitors that visit our website.

What technical devices and processes does ONE® use to collect information about me?

We use technology, such as Google Adwords, that allows us to identify what type of browser you are using, the web site from which you enter myonecondoms.com and the pages you view as you tour our site. This technology helps us compile aggregate statistics about our online guests and their use of myonecondoms.com, which allows us to make improvements in design and content to better serve you.

How do I contact ONE® if I still have questions?

You may contact us by using the contact link located in our bottom navigation. We try to reply promptly to every message we receive. This information is used to respond directly to your questions or comments. We may also file your comments and share them with our customer care team to improve our service in the future.